Payment Options and Policies

Payment methods

Payments on this website are processed securely by Viva, an EU-regulated payment service provider. All transactions are subject to Strong Customer Authentication (SCA) in accordance with the EU Payment Services Directive (PSD2). We do not store or process your full payment details; these are handled directly by Viva in compliance with applicable EU data protection (GDPR) and payment security standards.

In Greece, Viva supports a range of payment methods through its Smart Checkout integration,including: Major debit and credit cards (such as Visa, Mastercard, Maestro, American Express, Diners/Discover, JCB), and card payments via digital wallets like Apple Pay and Google Pay.

Online Payments

You will recieve an email to open the payment link and, after the payment is completed, both you will be notified of the payment completion by Viva. This notification serves as proof that your payment has been received and your order is being processed

In-Person Payments

For in-person payments Viva you will receive your receipt by email or SMS after a transaction is completed

Important Notes

· If a payment fails but funds are deducted from your account, please allow up to 7 business days for the refund to process.

· Ensure your billing and shipping details are accurate at checkout to avoid payment delays or issues.

· If you encounter any payment-related issues, please contact us at info@themightyolive.gr

Shipping Methods, Tracking, and Delivery Policies

Available Shipping Methods

We collaborate with reliable carriers to ensure your order is delivered safely and promptly. For deliveries outside of Greece we use DHL and Fedex. For deliveries within Greece delivery options will be provided depending on your location.

Handling and Delivery Time

Orders are processed within 1-5 working days. Delivery times vary by destination and shipping method, but most orders are delivered within 10-15 days. You will receive a tracking number via email once your order has been dispatched.

Delivery timelines are estimates and may be subject to delays due to factors beyond our control, such as weather conditions, customs processing, or carrier disruptions.

Tracking Your Order

Once your order has been shipped, you can track it using the link provided in your confirmation email.

Import Charges – (Import Duties & Taxes)

EU Destinations. There are no import (custom) duties & taxes for EU destinations.

Definition: EU Destinations are the countries that are currently member countries of the EU (European Union): Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Non-EU Destinations – Potential Import Duties and Taxes

Definition: Non-EU Destinations are all the countries that are not part of European Union member countries.
For non-EU destinations, additional VAT, duties or customs charges may sometimes apply, which are due and payable in the buyer’s country of import.

Please note that delivery may occasionally be delayed until customs clearance is completed.

Delivery Issues and Returns

We strive to ensure smooth and timely deliveries, but certain circumstances may arise that are beyond our control. Please review the following policies regarding delivery issues and returns:

1. Missed Deliveries & Unclaimed Parcels

· If the shipping carrier attempts delivery but the recipient is unavailable, they may leave a notice for rescheduling or pickup at a local facility.

· Many carriers require a signature upon delivery, and parcels are not typically left unattended in areas such as porches, garages, or doorsteps for security reasons. It is the customer’s responsibility to track their parcel and ensure someone is available to receive it.

· The need for physical presence and a signature upon delivery is not optional. This is determined by the carrier’s policies, and failure to retrieve the package due to absence does not qualify for a refund of shipping fees. It is the customer’s responsibility to track the parcel and ensure timely pickup if needed.

· If a parcel remains unclaimed at the carrier facility and is eventually returned to us, we do not issue a refund for the shipping cost.

· If the parcel is returned to our facilities, customers may request a reshipment, but they must cover the shipping fee for this..

2. Incorrect Address & Failed Delivery

· If a parcel is returned due to an incorrect shipping address provided by the customer, shipping costs will not be refunded.

· Customers may request a reshipment, but they will be required to cover the shipping cost for this.

3. If the package is returned to us due to the above delivery issues:

· The shipping cost to your destination will be deducted from your refund.

· The return shipping cost (€55) to our facilities will also be deducted.

Refunds are processed only after the returned parcel has been inspected and accepted.

Refusal to Accept Delivery

If you refuse to accept delivery of your order for any reason, the parcel will be returned to our facilities. In this case, the following costs will be deducted from your refund:

· The shipping cost to your destination

· The return shipping cost (€55) to our facilities

Refunds are processed only after the parcel has been received and inspected at our facilities.

Lost Parcel Policy

Once your order leaves our facility, we entrust it to the selected shipping carrier.

· The carrier holds responsibility of your parcel once it is dispatched from our facilities.

· Once a parcel is handed over to the shipping carrier, we do not control delivery schedules.

· Delivery is considered complete when the shipment is marked as delivered by the carrier.

· Once the shipment is marked as delivered, ownership of the products is transferred to you, and you assume full responsibility for their loss or damage.

· If a wrong shipping address was provided at checkout, and the parcel is delivered to that incorrect address, neither The Mighty Olive nor the shipping carrier hold any responsibility for the lost package. It is the customer’s responsibility to ensure the correct shipping details are provided at the time of purchase.

· In the event of a lost or undelivered parcel (not due to an incorrect address or your unavailability), please contact us and we will work with the carrier to investigate the issue.

· The carrier is responsible for investigating the issue and determine the reason a parcel is lost or undelivered.

Delivery Disputes

If the tracking system indicates “delivered,” but the customer reports non-receipt:

· If the tracking system marks the order as delivered but the recipient claims non-receipt, an investigation must be conducted with the carrier.

· Claims will be resolved based on the carrier’s investigation findings.

· Refunds or replacements are only issued if the carrier confirms the parcel was lost or undelivered.

· If the customer is not available to accept the parcel during delivery resulting the return of package, neither The Mighty Olive nor the shipping carrier are responsible for issuing a refund.

· if the incorrect shipping address was provided at checkout, resulting in delivery to the wrong location, neither The Mighty Olive nor the shipping carrier are responsible for retrieving the parcel or issuing a refund. The customer is responsible for recovering the package from the provided address.

File a claim for a lost or undelivered parcel

· In the event of a lost or undelivered parcel (not due to an incorrect address or your unavailability), please contact us at info@themightyolive.gr to file a report for a lost or a non delivered parcel. The report must be filed within 30 days of the shipment date – as indicated by the carrier and our email notifications. Based on your report, we will work with the carrier to investigate the issue.

· No claims will be accepted if are filed after the 30 days period of the shipment date.

· Please state in the email the following: Your order number – your full name – the email address you used in your order and the tracking number we have provided in the email with the shipping details.

What to Do to Avoid Delivery Issues

Please ensure your shipping address and contact information is correct when placing your order.

Tracking details will be sent to your email as soon as your order is dispatched. Use the provided link to monitor your package’s progress.

Customers are responsible for monitoring tracking updates and responding promptly to carrier notifications to avoid delivery issues.

It is the customer’s responsibility to ensure someone is available to receive the parcel during delivery.

Most deliveries require a signature upon receipt to ensure secure delivery.

If a parcel is returned to us as unclaimed or undeliverable, we will contact you to arrange redelivery. Please note that additional shipping charges for redelivery will apply and must be provided before the parcel is dispatched again.

Missing Item Policy

If you notice that an item is missing from your package after receiving your order, please follow the steps below to report the issue:

1. Reporting a Missing Item

Contact us within 7 days of receiving your order at: info@themightyolive.gr

When contacting us, include the following details to help us process your claim efficiently:

· Your full name and contact information

· Order number

· A detailed description of the missing item(s)

· Photos Required:

· Photo of the Package: Clearly showing the condition of the package upon arrival.

· Photo of the Package Contents: Displaying all items that were included in the package.

· Photo of the Shipping Label: Showing the shipping label on the box, including the tracking number and delivery address.

· Any supporting documentation or additional photographs, if available

Issues must be reported within 7 days of the delivery date, as confirmed by the shipping carrier.

Claims with incomplete or unclear evidence may be delayed or deemed ineligible.

2. Verification Process

Once we receive your notification, our team will:

· Review Your Claim: Verify the details of your order and the missing item(s) using the provided information and photos.

· Investigate the Issue: Conduct an internal review, which may include checking our packing processes and shipping records.

3. Resolution

After verification, we will take one of the following actions at our discretion:

· Replacement: Ship the missing item(s) to you at no additional cost.

· Store credit equivalent to the value of the item(s).

· Refund: Issue a full refund for the value of the missing item(s) to your original method of payment.

If we are unable to verify the claim after a thorough investigation, no replacement, store credit or refund will be provided.

4. Exclusions

This policy does not cover the following:

· Items lost or stolen after delivery confirmation.

· Discrepancies caused by third-party shipping carriers beyond our control.

· Issues resulting from incorrect or incomplete shipping information provided by the customer.

5. Limitations

To ensure fairness for all customers, the following limitations apply to missing item claims:

· Claims submitted after the 7-day timeframe will not be eligible for replacement, refund, or credit.

· Only items listed in the original order confirmation are eligible for claims under this policy.

· All required photos must be submitted to validate the claim.

6. Amendments to the Policy

We reserve the right to modify this Missing Item Policy at any time. Changes will take effect immediately upon posting to our website. It is your responsibility to review this policy periodically.

Incorrect-Item-Delivered Policy

If you receive an item that differs from what you ordered, please follow the steps below to report the issue:

1. Reporting an Incorrect Item

Contact us within 7 days of receiving your order at: info@themightyolive.gr

When contacting us, please provide the following details to help us assist you efficiently:

· Your full name and contact information

· Order number

· A detailed description of the incorrect item

· Photos Required:

· Photo of the Package: Clearly showing the condition of the package upon arrival.

· Photo of the Incorrect Item(s): Displaying the item you received.

· Photo of the Shipping Label: Showing the shipping label on the box, including the tracking number and delivery address.

· Any supporting documentation or additional photographs, if available

Issues must be reported within 7 days of the delivery date, as confirmed by the shipping carrier.

Claims with incomplete or unclear evidence may be delayed or deemed ineligible.

2. Verification Process

Once we receive your notification, our team will:

· Review Your Claim: Verify the details of your order and the incorrect item(s) using the provided information and photos.

· Investigate the Issue: Conduct an internal review, which may include checking our packing processes and shipping records.

3. Resolution

If the issue is verified as our fault, we will take one of the following actions at our discretion:

· Replacement: Ship the correct item(s) to you at no additional cost.

· Store credit equivalent to the value of the item(s).

· Refund: Issue a full refund for the value of the incorrect item(s) to your original method of payment.

· Return and Replacement: In some cases, you may be asked to return the incorrect item(s), and we will ship the correct item(s) once the return is received.

If we are unable to verify the claim after a thorough investigation, no replacement, store credit or refund will be provided.

4. Amendments to the Policy

We reserve the right to modify this Incorrect Item Delivered Policy at any time. Changes will take effect immediately upon posting to our website. It is your responsibility to review this policy periodically.

Damaged Goods Policy

At The Mighty Olive we take every precaution to ensure that your order is carefully packaged and delivered in excellent condition. However, we understand that occasionally, items may arrive damaged. This policy outlines your rights and the steps to follow if you receive damaged goods.

Reporting Damaged Goods

Timeframe for Reporting:

Any damage to products must be reported to us within 7 days of receiving the delivery. Reports made after this period may not be eligible for resolution.

How to Report:

Contact us via email at: info@themightyolive.gr

Provide the following information to expedite the process:

· Your full name and contact information.

· Order number.

· A detailed description of the damage.

Required Documentation

To process your claim efficiently, please include the following photographs:

1. Photo of the Damaged Item(s): Clearly showing the damage to the product(s) from multiple angles.

2. Photo of the Product’s Own Package: Displaying the condition of the package upon arrival.

3. Photo of the Delivery Package: Displaying the condition of the package from all angles upon arrival.

4. The inner packaging (e.g., bubble wrap, filler material).

5. Photo of the Shipping Label: Showing the shipping label on the box, including the tracking number and delivery address.

After providing the above do not dispose any of the evidence until resolution of the issue.

Resolution Options

To process a claim for damaged goods, we may require additional evidence, including photographs of the product, packaging, and shipping box. In cases where damage appears to result from post-delivery mishandling, the claim may be denied. If required, we may investigate with the shipping carrier to determine the cause of the issue.

After verification of your claim, we will take one of the following actions, at our discretion:

· Replacement: Ship the item(s) to you at no additional cost.

· Store credit equivalent to the value of the item(s).

· Refund: Issue a full refund for the value of the damaged item(s) to your original method of payment.

· Return and Replacement: In some cases, you may be asked to return the damaged item(s), and we will ship the replacement item(s) once the return is received.

Exclusions

This policy does not cover:

· Minor cosmetic imperfections that do not affect the functionality of the product (e.g. damage to the tin).

· Damage caused after the delivery has been completed, including mishandling or improper storage by the recipient.

Packaging and Returns

· If a return is required, the item(s) must be returned in their original packaging. We will provide instructions on how to proceed with the return.

· In this case The Mighty Olive will cover the return shipping costs for items deemed damaged upon delivery.

Contact Us

If you have any questions or concerns about this policy, please contact us at info@themightyolive.gr

Consumer Rights

Returns and cancellations

If you change your mind, you have the right to cancel your order within 14 days of receiving it, in line with EU consumer protection law. Please note that, due to the nature of extra virgin olive oil as a food product, we can only accept returns if the item is unused, unopened, and returned in its original sealed packaging. For health and hygiene reasons, the right of withdrawal does not apply once the seal has been broken.

To exercise the right of withdrawal, you must:

· Contact us immediately.

· Return the product in its original condition, including unopened seals and intact special tags.

· Provide proof of payment along with the withdrawal statement.

Return requests will be accepted only after company approval.

If you have any complaints, you may submit them online by sending an email to info@themightyolive.gr

Right of Replacement

We do not provide a general product replacement service. However, if you receive a defective product and wish to replace it, you may do so within 14 calendar days from the date of delivery. If the defect is determined to be our fault, we will cover the shipping costs for the return.

Returned products should be sent to the following address:

ANTONIA FOUFA
Neromilos 0
Petalidi
Messinia
24005
Greece

Reviews

At The Mighty Olive, we value and appreciate customer feedback as it helps us improve our products and services. By submitting a review on our website or through any of our associated platforms, you agree to the terms outlined in this policy.

Submission and Ownership of Reviews

1. Voluntary Submission: By submitting a review, you confirm that it is your original content and does not infringe upon any third-party rights, including intellectual property or privacy rights.

2. Rights to Use: Upon submission, you grant The Mighty Olive a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, translate, and distribute your review in any marketing, promotional, or advertising material, whether online or offline.

Translation of Reviews

1. Language Adaptation: We reserve the right to translate submitted reviews into other languages to better serve our international audience. Translations will aim to maintain the original tone and intent of the review.

Publication of Reviews

1. Discretion to Publish: The Mighty Olive reserves the right to moderate, edit, or decline the publication of any submitted review. Reviews that are deemed inappropriate, offensive, or irrelevant to the product or service may not be published.

2. Retention of Unpublished Reviews: Even if a review is not published, it may still be retained for internal purposes, such as product or service improvement.

Guidelines for Reviews

1. Reviews must be honest, constructive, and based on your genuine experience with our products or services.

2. Submissions must not contain:

· Offensive, abusive, or discriminatory language.

· Personal information about yourself or others.

· Spam or promotional content unrelated to The Mighty Olive.

General Amendments Policy

By accessing and using our website (www.themightyolive.gr) you agree to comply with the terms outlined in this page. If you do not accept these terms, you are kindly requested not to use the services provided through our website.

Visitor Responsibility

1. Acceptance of Terms: Visitors who do not agree to these terms and conditions must refrain from using the services provided by our e-shop.

2. Usage Accountability: The use of our website is solely the responsibility of the visitor or customer. The Mighty Olive shall not be held liable for any malicious interventions or external disruptions caused by third parties.

Prohibited Activities

1. Visitors are strictly prohibited from engaging in any malicious activities that harm other users, disrupt the functionality of the website, or breach its security.

2. Any use of the website that violates the privacy of others, including unauthorized access, data collection, or misuse of information, is expressly forbidden.

Right to Amend Policies

1. Policy Changes: We reserve the right to amend or update these terms of use at any time, without prior notice. Updates will take effect immediately upon being published on our website.

2. Visitor Responsibility for Updates: It is the responsibility of visitors and customers to review the terms periodically to stay informed of any changes. Continued use of the website constitutes acceptance of the amended terms.